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Sorting Out a Problem at College or School

Colleges have a responsibility to support you so that you can get the most out of your education, sometimes things can go wrong. When things do go wrong it is important to think carefully about the best way to fix this problem.
Services like SENDIASS can help you resolve any problems or disagreements that you are having with your college.


Frequently Asked Questions

Here are some common questions about how to sort out a problem at college.

Who should I speak to if I'm not getting the support I need at college?

Most colleges have a learning support department (sometimes called inclusive learning) who are usually the best people to speak to regarding problems relating to support in college. The contact details should be on the Local Offer website.

I have got into trouble at college, what should I do?

The rights of young people who are excluded or get into trouble at college are very complex and the best way to sort out the problem will differ from case to case. It is always useful to keep a record of the things which lead to an exclusion or getting in trouble as this will make it easier to sort out the problem. If you find yourself in this situation then get in touch using our ask us anything page.

I feel that I have been discriminated against at college because of my Disability or Special Educational Needs.

Under the Equality Act 2010 a college must protect students from discrimination based on their disability. This includes during the admissions process, protecting students from harassment from staff or other students, and ensuring that the exclusions procedure is fair and does not discriminate against students with a disability (including SEN). The exception to this is that a course which trains young people for a specific job can refuse to allow students if their disability would mean that they were unable to do that job.

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